FAQ – Help Center

Welcome to the LAVNEX Help Center — find clear answers to all your questions about shipping, payment, returns, warranty, and support.
Shipping & Delivery
  • Do you ship worldwide?

    We ship to most countries around the world, with only a few exceptions depending on logistics availability.

    For full details about delivery times and available destinations, please visit our Shipping Policy page.

  • Is shipping free?

    Yes. We offer free worldwide shipping on all orders.

  • Will I receive a tracking number for my order?

    Yes. Once your order has been shipped, you will receive a tracking number by email.

    You can also track your shipment anytime directly through our Track My Order page on the website.
Orders & Payment
  • What payment methods do you accept?

    We accept all major payment cards, including Visa, Mastercard, and American Express, as well as other secure digital payment options depending on your region.

  • Are taxes included in the price?

    Yes. All prices shown on our website are tax-inclusive — no hidden fees or additional charges at checkout.

  • Can I modify my order after purchase?

    Yes. Orders can be modified or canceled within 1–3 days, before the package is shipped.

    Once your order has been dispatched, no further changes can be made.
Returns & Exchanges
  • What is your return policy?

    You can return your item within 30 days of delivery.
    Report quality issues (damaged, defective, incorrect, or incomplete items) within 48 hours.

  • Who pays for the return shipping?

    The customer is responsible for return shipping.
    LAVNEX covers shipping for damaged, defective, incorrect, or incomplete items.

  • What if my item arrives damaged?

    Products are carefully inspected before shipping.
    If damaged, defective, incorrect, or incomplete, contact us with photos or video for a replacement or refund.
Warranty & Quality
  • Do your products come with a warranty?

    Yes. All LAVNEX products are covered by a 2 to 3-year warranty, depending on the product type — reflecting our commitment to durability and high quality.
Customer Support
  • How can I contact customer service?

    You can reach us via our official email or through the dedicated support app available on our website.

    We respond as quickly as possible to all inquiries.
Brand & Partnerships
  • Do you have an affiliate or partnership program?

    Yes. LAVNEX offers an affiliate program for partners and creators who wish to collaborate with us.

    For more information, please visit our Affiliate Program page.

  • Do you offer discounts or seasonal promotions?

    Yes. We regularly offer exclusive deals and seasonal discounts.

    Subscribe to our newsletter to be the first to know about them.
Didn’t find your answer?


If you didn’t find the information you were looking for, feel free to reach out — our support team is always ready to help.